nottingham city council complaints

If we find something has gone … If you would like to have your say about our standard of service, here is our procedure. Leave a review. Enquiries* Received Nottingham City Council Comments, Compliments and Complaints Policy Comments, Compliments and Complaints We want to ensure that our services are right for you. Investigation into a complaint against Nottingham City Council (reference number: 18 018 188) 10 November 2020 Local Government and Social Care Ombudsman www.lgo.org.uk . Nottinghamshire County Council - 104 (104) complaints received, 27 (18) upheld. Any appeal against the exercise of a police power; A complaint about Anti-Social Behaviour; A complaint about Nottingham City Homes; A complaint about the independent Rent Officer; A complaint issue that has already been investigated and responded to by a Councillor; A complaint about a Councillor Complaints Advocacy Data for: Nottinghamshire County Council (excluding Nottingham City Council) Time Period: April 01, 2011 to March 31, 2012 Table 1 Volume of Activity and 'Exports' Quantity. The Councillors’ and Co-opted Members' Code of conduct is available on the Council… The Ombudsman’s role For 40 years the Ombudsman has independently and impartially investigated complaints. Our online rent and housing systems will be unavailable from 8.15pm on Friday 27 January 2021 to 8am Monday 1 February 2021. However, in order to respond to your complaint we may need to pass your information to other teams within the Council. You are here: Home; Your council… Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square Last year Nottingham city council won the Guardian’s public service award for its ambitious policies to become the UK’s first carbon-neutral city. Nottingham City Council’s Councillors’ and Co-opted Members’ Code of Conduct Introduction 1. I consider the letter was a legitimate request, politely made, by the Council, to remove from your website and not post further potentially distressing, personal, derogatory comments regarding certain councillors and employees of Nottingham City Council. Make a complaint, comment or compliment Alternative ways to do this. When Nottingham city council announced in January that it intended to become the UK’s first carbon-neutral city by 2028, it was the latest step in years of … This procedure outlines how Nottingham City Council will manage complaints made against Councillors or voting co-opted members alleging they have breached the Council’s Code of Conduct. Nottingham City Council requests that you please remove these personal, derogatory comments from ncclols and refrain from … Nottingham City Council aims to investigate and respond to complaints in a way that satisfies the complainant, however, sometimes a complainant is dissatisfied with the way their complaint was investigated and they can request the investigation to be reviewed. Compare Nottingham City Council with other companies before you buy. This procedure outlines how Nottingham City Council will manage complaints made against Councillors or voting co-opted members alleging they have breached the Council’s Code of Conduct. A Review looks at the way a complaint was investigated and addressed by the Service. Birmingham City Council. Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square The Licensing Team's powers are limited to dealing with breaches of conditions attached to licences or where a licence holder has failed to abide by legislation governing their licence. These visits will always be based on an assessment of risk – we won’t visit without a reason. Complaints and comments made by representatives acting in an official capacity will be handled in line with this procedure. Scheduled maintenance . Nottingham City Council's Licensing Team is responsible for investigating complaints concerning drivers, vehicles and operators licensed within the city of Nottingham. Introduction. Enquiries* Received Nottingham City Council supports a range of community focused services. Quantity. Nottingham City Council - Community Protection Service Standards What you can expect from Regulatory Services in Nottingham City ... advisory visits and complaint investigations. We fully understand that giving the go-ahead for an event this year may … Nottingham City Council wants to give you the best standard of service and values your feedback on how well we do this. 12585894 10450 Pioneer Blvd. We cannot question what a council has done simply because someone does not agree with it. Complaints process. Many of our visits and inspections have to be carried out without notice but we try and choose times … It looks at the process the service … Nottingham City Council notes that the Nottingham City Council LOLS blog (“ncclols”) contains personal, derogatory comments regarding a number of its councillors and employees that could cause distress to those individuals. All information provided to us in the complaints process is completely confidential. However, where possible, we will endeavour to find resolution in the most appropriate way. In order to ensure that we give you the best standard of service we need you to give us your ideas for improvement and tell us when things go well or if we get things wrong. Nottingham City Council - 86 (104) complaints received, 12 (18) upheld. Complaints Advocacy Data for: Nottingham City Council Time Period: April 01, 2011 to March 31, 2012 Table 1 Volume of Activity and 'Exports'. Nottingham City Council’s Councillors’ and Co-opted Members’ Code of Conduct. Nottingham's Christmas market will remain closed for the rest of the year after dense crowds of people gathered in the city's market square on the first day of opening. To make a referral to the advocacy services in Nottingham City, you can download the forms below and send to [email protected]: NHS Complaints Advocacy referral form; Independent Mental Capacity Advocacy (IMCA) referral form; Independent Mental Health Advocacy (IMHA) referral form; Care Act Advocacy referral form ; If you are not sure whether you can get an … Our customer charter is … There are also complaints that some parts of the country aren't treated fairly. We consider complaints about the administrative actions of councils and some other authorities. Rushcliffe Borough Council has received 62 complaints, while Gedling has had more than 100 reports, concerning both businesses and groups gathering in residential areas. Nottingham City Council explains its Christmas market decision Posted on 28th November 2020 by Media Team 5 in Notices. Our team prides themselves on providing helpful service and aid to the wider community. There are two stages to the Nottingham City Council Complaints Procedure. Following our announcement yesterday, we’d like to respond to concerns made on social media channels, and offer local residents further reassurances about the Christmas market. Search. Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in … Nottingham City Council for the year ended 31 March 2008 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. It made no threat of legal action by either the Council or the individuals in question and did not seek to … Where you … We consider complaints about the administrative actions of councils and some other authorities. The Councillors’ and Co-opted Members' Code of conduct is available on the Council… We effectively resolve disputes about councils and other bodies in our jurisdiction … The Council has complaints policies to ensure that our customers have the facility to raise concerns at a formal level. COVID-19 National lockdown: Stay at Home. Comments, Compliments and Complaints. 4.5 Matters included under this procedure . Nottingham City Centre As a mark of respect to those who sadly lost their lives to the virus, Nottingham City Council turned on 500 LED candles in Old Market Square We look into all complaints thoroughly and fairly. We apologise for any inconvenience this may cause. Council Staff. A Review investigated usually is … Types of complaints to be dealt with under this procedure: • complaints in regard to any action, omission or decision of the City Council Staff who are subject to Nottingham City Council disciplinary, complaints or grievance procedures have the right to request that footage be retained if they believe it will assist their case. View nearby places on a map. Nottingham City Council for the year ended 31 March 2009 The Local Government Ombudsman (LGO) provides a free, independent and impartial service. Footage must be requested no later than 28 days after the alleged incident if the footage has not already been retained by the authorised officer. We cannot question what a council has done simply because someone does not agree with it. Read reviews of Nottingham City Council, share your experience and resolve your issues. Rate Nottingham City Council’s value and service. If you have a comment. Opening hours, contacts and reviews for Nottingham City Council Representation Complaints Adult Services at Waverley Street Melrose House, Nottingham, United Kingdom. This means on occasions, we will contact our customers prior to registering a concern as a formal complaint to find resolution quickly and proportionally, this is … City Council, informing the Committee about how complaints are handled in the NHS, with a particular focus on Nottinghamshire Healthcare NHS Trust, Nottingham University Hospitals NHS Trust and East Midlands Ambulance Service NHS Trust. Introduction Nottingham City Council aims to deliver high quality services making Nottingham a Great City to live in and ensuring that citizens are at the heart of everything we do. Sign in / Register; Visited pages; Council services; Search this site. If you cannot access our online form and want to make a complaint, comment or compliment please contact us by: telephone: 0300 500 80 80 email: complaints@nottscc.gov.uk; write to: Complaints and Information Team, County Hall, West Bridgford, Nottingham, NG2 7QP. Nottingham City Council – Have Your Say Team Comments, Compliments and Complaints Policy 2018/19 Comments, Compliments and Complaints Policy 1. If we find something has gone … However, there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action. When we receive a comment, we will contact you to thank you within three working days. Process the service your experience and resolve your issues the Ombudsman has independently and impartially investigated complaints licensed... 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