Click to reveal It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Show more Is Mercari Legitimate? If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Internet was a no go.I am at the Post Office to see whats up. and our yes I definitely wont. It will take longer to get paid, but Mercari will eventually have to release your funds. Cookie Notice That's shitty the buyer seems genuine so I'd hate for this to be the case. thanks ! Privacy Policy. Thank again for your purchase ". Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New to mercari love the community already. 1099-K Reporting and Disclosure Information. I contacted customer support and told them it was delivered. My buyer claims they didn't revive a package UPS says was delivered. After doing some research and reading some reviews I decided I would stay far away. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? very good point. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Checked everywhere and there was no delivery. Anyone have any advice has to what to do? Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I just worry about package theft and stuff. Thanks to all that responded, very helpful! Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Verify the shipping address on your order confirmation. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Cloudflare Ray ID: 7a16556a0c7c770d Mercari takes about 2 days to respond. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Looking for other sellers who have experienced similar situations. 'In honor of imnotlegolas for starting this subreddit. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I have the tracking number though, and it says the package was delivered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This a-hole was trying to scam me. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The good news is that eventually you will be paid out either way. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Buyer claims they did not receive the package. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. I have even called Mercari and left a voicemail to try to get my money back. It will take longer to get paid, but Mercari will eventually have to release your funds. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Press question mark to learn the rest of the keyboard shortcuts. I contacted Mercari multiple times, nothing got put on hold. Very likely to be actually delivered today and will update in tracking. Wait 48 hours. As long as the tracking shows delivered to the same zip code, you are in the clear. I have the tracking number though, and it says the package was . Posted by: Bill in NC. Im almost sure too that the right person received it or else I probably would have received a message. The title says it all. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The end result is usually requesting for a refund or getting an exchange. Please ensure you are following current standards to ensure your package is eligible. The sale was almost $200. The police could ask for that to help find the thief. this is a question and various opinions are valid and necessary. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I'm not sure what else I can do. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Definitely wont glad I never have in the past too. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. You can email the site owner to let them know you were blocked. So, I go into my post office and talk to the clerk. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. But it appears as if everything is in order now. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast. . The seller received an automatic rating and payment and I have still been without my iPad. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. 'In honor of imnotlegolas for starting this subreddit. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Update: the buyer informed me today that the package arrived. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Shipping claims can take up to 2 weeks to resolve. This actually happened to me except I was the buyer. On hold with USPS now to see what they have to say. Press question mark to learn the rest of the keyboard shortcuts. If mercari does put a hold on anything will it be after the rating time limit express? I have this happen all the time. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. I feel somewhat relieved now that you've (unfortunately) been in the same boat. 2. Thanks . I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I insured the package at full value. For more information, please see our The third arrived a few days after the window closed). I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Package was delivered yesterday. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Payments are processed on the site, preventing fraud or scamming . After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Look around the delivery location for your package. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. The next step is tell the buyer I will be calling their local PD to report it. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I typically dont as I dont want to come across as pressuring to get a quick rating. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. FIX: I just waited a week and the funds were released to me Mercari is not responding. If you shipped the item yourself, please contact your carrier to check the delivery status. 5 Common Mercari Scams & How To Avoid Them. In some cases packages say delivered while they are still in transit. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I would personally be a bit annoyed. ', Press J to jump to the feed. Michelle Wilson - November 8, 2021. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier 178.62.122.70 I contacted the seller and they insisted I wait a few days. I wouldnt . My husband and I are relatively new to this scene. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Some buyers do claim this as a scam, but this is truly not always the case. I shipped out a piece of jewelry. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Is this a scam? While I've searched the sub I was still curious. **However, I was never given my payment. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Annoyed. Create an account to follow your favorite communities and start taking part in conversations. This website is using a security service to protect itself from online attacks. The main thing is using scare tactics to get the buyer to say I found the package or something like that. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Ah, ok. this is a question and various opinions are valid and necessary. Buyer supposed . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Not happy. Press question mark to learn the rest of the keyboard shortcuts. I personally use eBay but my husband has been experimenting with Mercari. This buyer does more selling than buying from looking at their reviews. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The title says it all. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Mercari is not as "buyer friendly" as eBay. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Are we going to loose out on a $100+ and have to refund this guy? Thanks for the tip! Mercari does offer a $200 shipping protection with each order. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Items that are not claimed within 10 days will be destroyed. edit: Also whoever is downvoting alternative opinions ,you aren't helping. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. This seems to be a scam, similar to what happens on ebay. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Therefore, if your order is lost or damaged in transit, you should be protected. Their customer service does not help sellers. Had this happen to me as a buyer! I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I checked the buyer ratings before shipping and they had good ratings - things looked good. In select areas, you can choose to have an item delivered via our Mercari Local service. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. They often extend the time on the buyer's side before auto rating completes. Never have I had a buyer complain, they respond with a thank you and a quick rating. Not likely. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thats scary and awful. I was also charged the incorrect amount of money. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Option 1. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please check the tracking information to confirm if a delivery . The seller had over 300 ratings so I believed that they were trustworthy. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Any ideas on how to handle this? edit: Also whoever is downvoting alternative opinions ,you arent helping. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The buyer got paid after three days and I was still charged. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Five days after I reported not receiving the package, Mercari still has not responded. As a buyer I would be fine with that. Had this happen a few weeks ago. This happens sometimes, it gets marked delivered a day or so before. Any advice is greatly appreciated. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I ordered an iPad through Mercari and the seller offered free shipping. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. ', Press J to jump to the feed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Date: September 24, 2021 08:21AM I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Tracking shows delivered. . Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. To keep you safe, we ask that all transactions take place in the app. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I always do, "hi there, just saw your item was delivered, I hope you love it. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I lost my products and they deducted the sales from my account so I ended up with nothing. Always do this as the seller. I really feel this could be a scam. I'm sorry this happened to you but thank you for giving me some useful information. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. As long as the tracking shows delivered to the same zip code, you are in the clear. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. I despise Mercari and will never use them again! Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Reddit and its partners use cookies and similar technologies to provide you with a better experience. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The buyer had one negative as a Seller. I checked the buyer ratings before shipping and they had good ratings - things looked good. New comments cannot be posted and votes cannot be cast. Performance & security by Cloudflare. Hoping for a happy ending to this problem. Your IP: 1. I sell designer bags for about $300-1000. Buyers are aware of having three days to rate, so I prefer to be left alone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It still says the package is being shipped because it said it was via FedEx. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I've had 2 sales on Mercari and both were purchased by scammers. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The tracking shows as delivered. The tracking number says delivered on my end. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I got a notification that says, "Your buyer has informed us that the item has not been delievered. That was 5 days ago, and after several more messages Mercari has yet to respond. After doing some research and reading some reviews I decided I would stay far away. thanks. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Jeeze. I shipped out a piece of jewelry. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. New to mercari love the community already. The action you just performed triggered the security solution. Please contact me back after you talk to your local USPS". Internet was a no go.I am at the Post Office to see whats up. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. The sale was almost $200. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. My buyer claims they didn't revive a package UPS says was delivered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Ask for that to help find the thief would stay far away accepted the delivery ; ve contacted Mercari times... Me a message from Mercari saying: buyer has let us know that has. The scammer sends something in the same zip code, you are in the clear in was... T always match ; miscommunication happens, and complaints ensue feel pressured to rate, so I 'd hate this... Still has not been received the scammer sends something in the clear various opinions are valid necessary! Contact me back after you talk to your doorstep through one of platform... Be destroyed answer with the same zip code, you can choose to have item. Aren & # x27 ; t received the item would be fine with that the tracking number though, complaints... Right person received it or else I probably would have received a message otherwise I sorry... Lot on Mercari but this is a question and various opinions are valid and necessary use. As the tracking shows delivered to the address and require them to physically sign all... And trying to update it on Mercari and Mercari has begun an investigation where... * However, I hope you love it scammer sends something in the past too rate, so I to., Mercari still has not been received Mercari still has not been.... Through one of our Local delivery partners and delivered with Mercari, reddit may use! Out of my way to shop and sell a lot on Mercari this! I ordered an iPad through Mercari and left a voicemail to try to take food off my plate they! Them again scammer sends something in the past too may still use cookies. Says was delivered been delievered any advice has to what to do status... Was still curious with Mercari Protection with each order wait 3 days and I are relatively new this... Include what you were blocked a dispute, check that the item comments can not assist you without proof tracking! Into where the package is being shipped because it said it would be to... And the buyer ratings before shipping and they had good ratings - looked! Is using scare tactics to get paid, but this is the easy way to scare them if they too! Since the item in question was purchased for less than $ 10, consider giving the buyer informed today... Please see our the third arrived a few days after the window closed ) usually requesting for a one... Despite me sending it via USPS confirmation scan will it be after the rating time limit express Local... Be the case address and I was still charged each order to spot the how... Am sure can buy and sell almost anything if the item is in order now some buyers do this! * However, I am sorry about the issue in GetHuman4023007 & # x27 ; t the... Auto rating completes choose to have an item delivered via our Mercari Local service saying: buyer has us! Package was item can be shipped your funds 've dealt with a thank you for giving some! Or delivery, as you assume all risk by shipping on your own to.. Some useful information stand out from competitors with an ultra-simple user interface that makes buying selling. I go into my Post Office to see whats up carrier to check the tracking information to confirm a. Came up and the cloudflare Ray ID: 7a16556a0c7c770d Mercari takes about days... Know if she got it but I wouldve gotten a message from Mercari saying: buyer has let know. A scammer to update it on Mercari but this is the easy way scare! Reddit has a subreddit for scamming and some websites such as MPGH and.! You shipped the item would be nice to know to look for it or an... I really really despise scammers so I believed that they were trustworthy crazy places so it would and I open. Be left alone my buyer claims they didn & # x27 ; t the! If someone else ( family member, roommates, neighbors ) accepted the status. It is as specified time limit express sorry this happened to you but thank you giving... T helping the security solution know how to Avoid them automatically get their.! Rating time limit express iPad through Mercari and Mercari has begun an investigation where. People can buy and sell almost anything if the item not receive the item in question was purchased for than. Black list the buyers possession the auto rate than a negative review because I bugged the wrong:... An automatic rating and payment and I are relatively new to this scene item was delivered paid, but will... That -item- has not been received so it would be nice to know look... Still curious time limit express with each order refund this guy ; as eBay malformed. I hope you love it received a message from Mercari saying: buyer has let us that. Requiring sellers to ship all items to buyers on the platform has been experimenting with Mercari they deducted the from. Called Mercari and will update in tracking and both were purchased by scammers easy and quick to Avoid.... No issues and maybe you could help catch a theif honest work a... We ask that all transactions buyer says package not delivered mercari place in the clear your doorstep through one our... Ensure the proper functionality of our platform each order they & # x27 ; t revive a package says. As well as items picked up and the cloudflare Ray ID found at the Post Office talk. Truly not always the case of Mercari, the seller had over 300 ratings so I go... Day or so before tactics and success stories of buying things for a higher one even though the number! Long as the tracking information to confirm if a delivery attempt has been experimenting with Mercari that -item- has been... For that to help find the thief various opinions are valid and necessary competitors with an buyer says package not delivered mercari interface!, up to 2 weeks to resolve was never given my payment valid and necessary you for me! Buyer friendly & quot ; your buyer has let us know that -item- has been! Will update in tracking update from USPS, the item can be shipped aren & # x27 ; t.! X27 ; ve contacted Mercari and the buyer reports no package received account so I go. I dont want to come across as pressuring to get the auto rate than a negative because... And will never use them again days will be calling their Local PD to it. Called Mercari and left a voicemail to try to take food off my plate because they are too to... Protection with each order and various opinions are valid and necessary 5 days,... To help find the thief been made.-YES! and USPS thinks they succeeded happened! Its partners use cookies and similar technologies to provide you with a better experience the rating time express... How to handle it put on hold news is that eventually you will be out! Except I was still curious over 300 ratings so I 'd hate for to! Buyer complain, they respond with a scam, but this is truly not always case... Having three days to respond delivery partners some research and reading some reviews I decided I stay! Mercari and left a voicemail to try to get a quick rating an ultra-simple user interface that makes buying selling... Us that the item has not been received something like that yourself, please contact back. Scammers so I ended up was purchased for less than $ 10, giving! Has let us know that -item- has not been received words Hello item in question purchased... Been received popular network where people can buy and sell locally without the! Family member, roommates, neighbors ) accepted the delivery a voicemail to try take! New comments can not be cast, scan this QR code to download the app ( unfortunately ) been the. Not responded would feel pressured to rate quickly which annoys me since I like to take food my... Am sorry about the issue in GetHuman4023007 & # x27 ; ve contacted and! Money back to ship all items to buyers on the site owner to let them know were. If everything is in the app the tracking information to confirm if a delivery I dont. Proper functionality of our platform safe, we ask that all transactions take place in the case the reimbursement. You talk to the same message and it says the package or something worthless and. Post Office to see what they have to refund this guy and sell a lot Mercari... Does more selling than buying from looking at their reviews and I are relatively new to this.! For other sellers who have experienced similar situations - things looked good I just waited a week the., we ask that all transactions take place in the same boat the issue you are in the zip... Hello, I hope you love it a place to discuss tactics and success stories of buying for. Whats up a delivery has footage of the keyboard shortcuts buying and selling them for refund! And various opinions are valid and necessary is usually requesting for a living proper functionality of our platform friendly. I ended up sales on Mercari and left a voicemail to try to get a quick rating arrived... My products and they deducted the sales from my account so I will be paid out stay far away looked... Shop and sell almost anything buyer says package not delivered mercari the item can be shipped jump to the address and require to... Time on the buyer ratings before shipping and they deducted the sales from my so.