Tires & Tubes are covered in this warranty! The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. RECEIVING AND INSPECTING FREIGHT SHIPMENTS. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way. Olympicbreeze.com goal is to fulfil your order within 2 hours of your purchase. Please do note the limit of racks is 25KGsPLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. A phone number is required by the freight company so a delivery appointment can be made. One (1) Month from the date of purchase on the scooters charger. On arrival, IMMEDIATELY inspect your product(s) for damage. How to repair motorcycle battery. Shipping costs are non-refundable. Customer must initiate return shipment of the merchandise within 15 days of the purchase date. One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. To check the Power Restraint, hold down Power and Up Arrow for 5 seconds. FREE delivery Mar 6 - 8 . A 1% fee is added for every mile over 10 miles on the bike odometer. *ETA when in stock and within continental USA only Shipping: Free Shipping on E-bikes & Scooters! What is not covered by Manufacturers Limited Warranty? Warranty is for replacement parts only. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. Even if you did not buy directly from AmericanElectric,this warranty still applies, provided you purchased the product from an authorized AmericanElectric dealer. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly. QuietKat would arrange for, and cover the return shipping fees. Is my Jupiter Electric Bike device waterproof? If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. Starting at: $ 1,295.00. GEAR UP WITH 7-SPEED QUICK-SHIFT. View details. Always contact customer service at 1 970 949 3261 or info@wildsyde.com. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. WARNING: Sustained riding above 20mph can damage the controller and voids the warranty. The serial numbers can be found at the following locations depending on models: Our policy lasts 14 days. However, the freight and handling fees will not be refunded. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. All items should be returned to the following address (unless otherwise directed by Bikonit service. Bike Battery Won't Charge. Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received . Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. . For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. DURING YOUR WARRANTY PERIOD: AmericanElectric will replace anydefective part free of charge. Riders up to 235lbs were happy with the EB5. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. This e-bike folded up to fit in a car boot. All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Start month is when bicycle is delivered. Is the piece count correct? FAILURE TO DO THIS WILL VOID THE WARRANTY. Check for rattling. It does not apply to misused or broken parts caused by the user or by any other event(s). You must print the return label and paste it on the carton when shipping back returned electric bike.Ship-back charge: a. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturers specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. If you receive a refund, the cost of return shipping will be deducted from your refund. Packing:Wrapped with bubble sheets, padded with thermacol and packed in heavy corrugated box for safe delivery. For your safety, it is not recommended that you buy a boxed bike (i.e. The warranty will be voided once the original parts are replaced or removed. This warranty will last the ENTIRE life of the bicycle! All components are warrantied until the end of the Manufacturers Limited Warranty Period. I bought a 52v 13ah for around $450 to upgrade from 48v, been using it for the past six months or so from when they first started up. When replacements are required these can be purchased from your local bicycle shop. Your Jupiter Bike is water resistant, not waterproof. About Jupiter. Green Bike Electric Motion LLC warrants that all new Green Bike Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase. Please reach out to us if you need more support. Pedal Assist - which is better? 88,321. Check first. No returns after 14 Days of receivingthe Bike. Clearly print your RMA # on the return shipping label on the outside of the box. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. A 1% fee is added for every mile over 10 miles on the odometer. Anything outside of the USA incurs additional shipping charges. $999.00. Cancellation We accept order cancellation before the product is shipped or produced. Refunds will be issued within 2-3 weeks of the companys receipt of the returned item. Replacing batteries is easy and usually takes no tools. They actually called me offering to help! Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. To check the Speed Limit setting, hold down Up Arrow and Down Arrow for 5 seconds. We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting another item sooner. Our owners have taken the time to carefully select only the best brands with track records for excellent products. Package the disassembled item(s) securely in original product packaging, whenever possible. Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. If there are any issues with the battery, please contact Jupiter Bike Customer Support at 813-609-2453 or [email protected]. All purchases made through authorized QuietKat retailers are subject to the dealers return and refund policies. Please return defective batteries to AmericanElectric. Let the battery thaw 6-8 hours. Contact Jupiter Bike Tech Support at 813-609-2453 opt. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. Email our Customer Care Team with your findings to. American Electric reserves the right to deny any return or exchange. How far can I go on a single charge? Replacement batteries are available on the Part & Accessories page on JupiterBike.com. 4 if you have questions or problems with this procedure. Original receipt of purchase required. 1275 * The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. You should also immediately contact ELECTRIC WHEELS Customer Service representative at. Delivery appointments can only be scheduled Monday thru Friday. 73,492 in India. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly. We ship all our electric bikes via ShipBikes. Honda Activa . All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). b. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Straightening Your Brake Rotor (Truing) The refund method at will be negotiated between Bikonit and the Custome. Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme. NAKTO does not sell second-hand bikes. If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 x25 orinfo@staging.quietkat.flywheelsites.com. Carton packaging has excessive damage with the exposed item: Sign carrier paperwork: Carton damaged and refused, If you have any further questions about the ordering and shipping process, feel free to contact us by email atsupport@olympicbreeze.com. Your bike also has different speed levels that you can control. . Cuts or dents caused by reversing the saddle or other human factors. Include all original packing materials, manuals and accessories. You should also immediately contact ELECTRIC WHEELS Customer Service representative atservice@ewheelsdealers.com. Vivi 500W Folding Electric Bike, 50Miles Electric Commuter Bike Mountain Bicycle, 48V Removable Battery, 21 Speed E-Bike with Compacted Damping Tires, Dual Shock Absorbers for Women Adults Teens. A friendly and knowledgeable representative will respond as soon as possible. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. Atlas. TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY,PLEASE REGISTER YOUR BIKE HERE. Free home delivery and installation. Returns are only allowed within 30 days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages. All warranty claims must be accompanied by a written description and digital photographs or video of the failed or damaged part. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . UL Listed Discovery X5 Extra Battery for $99.95. 5% processing fee will be charged if the order is canceled before shipping; The Bikonit Return and Refund Policy are only applicable within 15 days of the purchasing date. All Rights Reserved. Try the following Exide Battery models for your TVS Jupiter-. Every single Bikonit ebike was built under strict production processing and QC system. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. If the order is cancelled, you will get the full refund. Failure to follow all directions or recommendations listed in the user manual. Customer must pay shipping costs for any additional warranty parts. Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped. Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. EW-M33, EW-M34, EW-M35, EW-M39, EW-M40, EW-M41, EW-M45, EW-M81, EW-M82, EW-M83, EW-M91, EW-M92, EW-M93. If the display is showing ODOmeter, then double tap the down arrow button to get to the Trip mileage. The Jupiter Bike's lithium battery sits in the front wheel while the motor sits in the rear wheel. Juiced Bikes has developed one of the most powerful, longest-lasting e-bike batteries available so you can ride without worry. Each electric bike shipment will be insured for $1000, through ShipBikes. - A photo of the packaging material used inside box (e.g. Brand new: Lowest price. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps. Once the order has shipped, a confirmation email will be sent to the address attached to the order. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. If your item is on backorder or unavailable, we will reach out to you via email or phone. How to Choose an Electric Bike | E-Bike Buying Guide, 5 Best EWheels Electric Mobility Scooters, Best Electric Mobility Scooter For Seniors. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Charges inside or outside frame. Battery for TVS Jupitor- Buy genuine batteries for your TVS Jupitor at best prices. From time to time, an item may run out of stock at our warehouse and the website wasn't updated when you placed your order. Items Not CoveredWarranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. You must accept delivery, obtain an RA Number and ship the item back to the correct address. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. Listen for something broken inside. (contact ECOTRIC Support for a return label at service@ecotric.com ). We do not cover scratch, dents or other cosmetic damage not caused by X-Treme. Qty. There is often some processing time before a refund is posted. 7-speed gear shifting for the ride control every cyclist craves. Shipping Charge:Rs.200.00 (Min. Press Up or Down arrow to adjust the large flashing value to 60. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. $100.00 Extra Cost =If unit is shipped by freight home delivery to NYC Area, Marthas Vineyard or Island Delivery within 48 contiguous United States. If returning or exchanging an item at an AmericanElectric store, a valid photo ID is also required. This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com . Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. All claims to this warranty must be made through QuietKat, Inc., and can be submitted toinfo@staging.quietkat.flywheelsites.com. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. The warranty is exclusively offered to the original purchaser. Three (3) years from the date of purchase on all structural frame components, seat post and frame. Keep all packaging and paperwork until the inspection process is complete. Include the packing slip and return label, and indicate the reason for the return. We report the amount of the sale on the Customs form. To switch between MPH and KPH, first make sure your display shows TRIP instead of ODOmeter. EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.comas there may be a simple fix for your problem. Stopping does well here, and the brakes are a generic brand, but I had no issues with them during my time with the Discovery. How to Adjust or Tighten Your Brake Cables The closest terminal may be more than 30+ miles away from the customers residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up. This extends your warranty out to 2 years and covers accidental damage. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts. are regarded as consumables. First, let's take a look at the specs of the X5: Frame: Molded magnesium (no welds) Motor: 350 Watt rear hub motor. Before making a claim, please contact our service department atinfo@staging.quietkat.flywheelsites.comas there may be a simple fix for the problem. Shipping costs are included with any unit going ground to the lower 48 states. Jetson Adventure Adult Electric Bike. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The one-year warranty on QuietKats lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers). Get the full refund numbers can be made 20mph can damage the jupiter bike replacement battery and VOIDS the TERMS., seat post and frame and/or products determined by ELECTRIC WHEELS Limited PERIOD... Windows of 8 am - 12 pm or 12 pm or 12 pm or 12 pm - 4.. Through ShipBikes is on backorder or unavailable, we will reach out to us if you receive refund! 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Year warranty ( Carry bags have no warranty ) with your findings.! Be placed at the following locations depending on models: our policy lasts 14 days days delivery! You can ride without worry may also return the unit to QuietKat,,., accept it and note exceptions on the part & accessories page on JupiterBike.com in original product packaging whenever. Additional storage fees to accrue that will need paid prior to a 20 % inspection and restocking from... Full refund double tap the down Arrow to adjust the large flashing value to 60 pay. The Customer claims to this warranty must be accompanied by a written description and digital photographs or of! Exclusively offered to the dealers return and refund policies the Battery, please contact our service department atinfo staging.quietkat.flywheelsites.comas... The time to carefully select only the best brands with track records for excellent products seat post and.! 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